A new wave of reform is transforming transportation administration services across Anhui Province, making previously time-consuming procedures remarkably quick and efficient. Mr. Ma, a native of Fuyang working in the transportation sector in Zhoushan, Zhejiang, recently completed the cross-province transfer of his road transport qualification through the "Fuzhou-Tongban" service mechanism. This joint initiative by the transportation authorities of both cities enabled him to finish the entire process in just 10 minutes.

In another instance, truck driver Mr. Wang, whose household registration and driver's license are both in Lujiang County, walked into a government service window in Feidong County while on a trip. He was surprised to receive his renewed license just 10 minutes after inquiring about the procedure. Similarly, crew member Mao Yongxi from Puyang, Henan, had his competency certificate renewed on the spot at the Hefei Transportation Bureau window, a task that previously might have involved a round trip of over a thousand kilometers.

Behind these seemingly routine cases lies a quiet but profound transformation in the province's transportation administrative services. Since the beginning of this year, the Provincial Department of Transportation has been implementing key work deployments for 2026, building on the "Efficient Completion of One Thing" reform. By innovating models like "Cross-Domain Handling," "Wanmei Convenient Handling," and "Smart Fast Handling," the department has processed over 50,000 transactions, ranking among the top in the industry. The key to this reform is identifying pain points first, then deploying large AI models to solve real problems.

The transportation workforce is inherently mobile, with truckers crossing provinces and passenger routes spanning cities. Previously, cross-province procedures involved official correspondence and offline transfers, often taking days. Even within the province, drivers sometimes had to travel hundreds of kilometers to city centers for license renewals. Mr. Zhang, a Heilongjiang native operating in Lu'an's Jin'an District, saw his trucking business plans delayed for half a month because his ID and vehicle registration were from another province, preventing him from obtaining operating permits.

The change began with breaking down barriers. The Provincial Department of Transportation adopted a strategy of provincial coordination, pilot testing, and province-wide promotion. Through agency handling and delegated authorization, it has introduced 42 "Cross-Domain Handling" items covering five major scenarios. The Fuyang and Zhoushan authorities jointly created the "Fuzhou-Zhoushan Special Window" service brand, establishing a new service system with unified standards, mutual authorization, remote processing, and coordinated collaboration. High-frequency services like certificate renewal, transfer, and cancellation for road passenger, freight, and dangerous goods transport drivers can now be handled across provinces.

Intra-provincial "nearby handling" is also accelerating. Ma'anshan City has delegated three high-frequency items to its counties, handling about 3,500 cases annually. Bengbu City has streamlined six items to county windows, with transactions exceeding 35,000 by the end of July, a 70% year-on-year increase. Huainan City was the first in the province to complete cross-level handling for enterprise-related matters like passenger vehicle annual inspections.

Technical support is making this seamless handling possible. The province has completed the unified integration of transportation business systems with the provincial government service platform, strengthening the sharing of electronic licenses, seals, and materials. In March, the Provincial People's Congress passed regulations promoting the "One-Network Handling" of Yangtze River Delta government services, providing legal backing for cross-provincial services. From "round trips" to "nearby handling" and from "waiting days" to "finishing in ten minutes," cross-domain handling is breaking down not just geographical barriers but also the psychological barriers for the public.

The second pillar of this reform is digital empowerment, which addresses efficiency. The comprehensive transportation service window at Hefei's Citizen Service Center handles over 200,000 transactions annually. Previously, staff member Jia Xun had to switch between three business systems and open four query windows to verify truck annual inspections, requiring intense concentration. Processing more than ten submissions at once could take over 20 minutes.

Since January, the Provincial Transportation Comprehensive Law Enforcement Supervision Bureau has conducted frontline research, identifying core issues like difficult manual verification and repetitive work. Using the provincial "Internet + Government Services" platform, they developed AI "smart assistants" with domestic large models and robotic process automation. Four specialized assistants are now operational in Hefei. "Xiaoming" links multiple systems to complete verification in 10 seconds; "An'an" generates mailing ledgers automatically; "Zhengguo" uses OCR to fill forms from images; and "A Tai" focuses on risk checks, verifying business qualifications against market data. The results are significant: overall efficiency has increased by over 40% during peak hours, average processing time has dropped from 8 to 5 minutes, and daily manpower savings amount to over ten hours during busy periods. Citizen Mr. Ding noted, "Annual inspections for over ten vehicles used to take at least half an hour; now it's done in seven or eight minutes."

This digital shift also frees staff from repetitive tasks, allowing them to provide more personalized service. The solution's construction cost was reduced by 60%, and the development cycle shortened from 8 months to 2 months. Since the smart risk control feature went live, it has accurately identified multiple approval compliance risks.

The third reform dimension addresses the question of "how well things are done." In traditional service models, procedures are fixed and materials are repetitive, with the government "serving the dishes" and the public having no choice. In the "Efficient Completion of One Thing" reform, 10 of 11 key transportation items have been implemented. The "One Thing for Starting a Transport Enterprise" feature automatically captures 29 basic information items, eliminates 54 form fields, and pre-fills 90% of forms. Processing time has been reduced from 20 working days to within 3 days, and required materials from 27 documents to just 1. In Ma'anshan, Ms. Zhang completed her transport business license application in just 1 minute using facial recognition on a certificate-free machine, as the city has achieved a 96.4% rate of material exemption across 243 items.

The data integration from these "One Thing" reforms laid the technical foundation for a more innovative service. On March 3, Anhui launched "Wanmei Convenient Handling" on the provincial government service network, a pioneering model nationwide. It breaks away from fixed procedures, allowing users to combine multiple related matters for joint processing. Initially covering ten areas with 42 items, it supports both "one thing fast handling" for common fields and "multi-thing joint handling" for cross-department combinations. Fifteen mature scenarios are now being promoted province-wide.

This "Convenient Handling" model reflects a fundamental shift in service philosophy, moving from "standard supply" to "demand orientation." Deputy Director of the Provincial Department of Transportation, Yang Honglei, stated, "We are pushing government services to shift from passive 'serving dishes' to active 'ordering' by the public." From "One-Network Handling" to "One-Network Management," and from "one thing" to "one category of things," Anhui's transportation services are upgrading from fragmented integration to systematic supply.