Leveraging the city's integrated artificial intelligence application platform, which combines large language models and OCR intelligent recognition technologies, the Municipal Big Data Bureau has launched "Tai Xiaozhi," an intelligent government services assistant for Tai'an. Since its debut, "Tai Xiaozhi" has built three core service capabilities—intelligent Q&A, chat-based processing, and intelligent pre-review—elevating the city's government services from a basic "can-do" level to a more advanced "well-done, smart-do" standard, enabling citizens to complete policy inquiries and business applications simply through online chat. So far this year, the platform has logged 17,262 interactive sessions, serving 4,934 individuals, with an impressive overall satisfaction rate of approximately 98.45%.
Intelligent Q&A: A 24/7 Government Services "Living Dictionary"
As the foundational capability of "Tai Xiaozhi," intelligent Q&A addresses common pain points of traditional online customer service, such as rigid responses, irrelevant answers, and confusing technical jargon. By tapping into the city's unified government knowledge base, it delivers precise, semantics-based replies. Users can log into the "Ai Shandong·Tai Hao Ban" artificial intelligence application platform, access the "Tai Xiaozhi" chat interface, and ask questions in everyday, colloquial language without needing to memorize formal service item names. Even beginners can easily find the information they need with zero prior knowledge.
Chat-Based Processing: A Conversational Approach with a Smart "Navigator" Throughout
Chat-based processing is the core operational model of "Tai Xiaozhi," breaking down the traditional barriers of online transactions, such as difficulty locating services, cumbersome form-filling, and unclear procedures. It transforms complex government processes into easy-to-understand, step-by-step conversational guidance. To date, the platform has integrated 61 high-frequency service items, including endowment insurance registration, resident endowment insurance supplementary payments, medical insurance payment inquiries, and simple changes to construction enterprise qualifications. When citizens simply state their needs to "Tai Xiaozhi," the system automatically matches the corresponding service and scenario. During the process, foundational data like identity and address information is auto-filled through government data sharing, while key details are collected step-by-step via dialogue and confirmed online, significantly reducing manual data entry workload.
Intelligent Pre-Review: A Preliminary "Health Check" for Materials, Ensuring First-Time Approval
Intelligent pre-review serves as the quality control feature of "Tai Xiaozhi," targeting the common frustration of rejected applications and repeated revisions due to substandard materials. Using OCR text recognition and an intelligent review rule engine, it performs instant automated verification once materials are uploaded. After submitting documents in the upload section, users can click the "Intelligent Pre-Review" function, and the system completes a multi-dimensional check—including information clarity, consistency of entity names, and format compliance—within seconds. If the pre-review fails, it flags the problem areas and provides modification instructions, allowing citizens to make immediate adjustments and re-upload. This approach reduces the occurrence of rejected applications and multiple corrections at the source, markedly boosting the first-time approval rate for online submissions.
Currently, the "Ai Shandong·Tai Hao Ban" artificial intelligence application platform runs smoothly and stably, with steadily improving capabilities in intelligent consultation responses and online business handling, effectively meeting the diverse online service needs of businesses and citizens. According to reports, the Municipal Big Data Bureau will continue to deepen the integration of AI technology with the city's government service scenarios, actively exploring a new "chat-based processing + one-stop service" model. By focusing on high-frequency needs of businesses and citizens, it plans to roll out a series of "one-stop" intelligent processing scenarios in batches, promoting the formation of a "chat-driven service" model to make government interactions more convenient and satisfying for all.