Strengthening Foundations and Improving Quality and Efficiency, Serving the People's Livelihood with Heart and Dedication. By Zong Xueqian.

Since the beginning of this year, the Civil Affairs Bureau of Dingxi City, Gansu Province, has deeply implemented the "Five Major Actions" of foundation reinforcement, system construction, digital-intelligent empowerment, capability forging, and quality-efficiency improvement. It has continuously improved and perfected the policy and institutional system, service guarantee system, supervision and management system, and social participation system, effectively enhancing the levels of social assistance, social welfare, social affairs, and social governance, advancing the comprehensive quality improvement and progress of the city's civil affairs undertakings, and continuously enhancing the people's well-being.

Reinforcing the Foundations to Strengthen the Livelihood Foundation

The Dingxi Civil Affairs Bureau closely focuses on improving livelihood facilities, strengthening the construction of civil affairs public service facilities, and steadily advancing the equalization of basic public services. In response to problems such as insufficient service facilities and uneven distribution, it adheres to overall planning and precise reinforcement of weak areas. It advances the construction of 7 township comprehensive elderly care service centers and 30 village-level mutual-aid happiness homes according to plan. It has completed site selection for urban public welfare cemeteries in 6 counties (districts) and built 2 rural public welfare cemeteries. It integrates the functions of grassroots civil affairs service stations to provide one-stop services for the public, including assistance applications, policy consultation, elderly care services, and marriage registration guidance, solving the problems of insufficient grassroots service resources and low efficiency. Focusing on key work such as equipment renewal for elderly care service institutions and improving the quality and efficiency of elderly care services, it precisely plans and reserves projects, closely follows investment policy orientations and funding directions, and implements 41 key projects, using high-quality project construction to fill shortcomings in livelihood services and improve service quality and efficiency.

Advancing Work Implementation through Institutional Development

The Dingxi Civil Affairs Bureau closely focuses on institutional and mechanism innovation, vigorously promotes the construction of a policy system, and accelerates the building of a comprehensive, clearly defined, practical, and effective civil affairs policy and institutional system. It has issued the "Implementation Plan for Promoting the High-Quality Development of the Elderly Care Service Industry in Dingxi City," identifying 30 specific tasks in 5 areas, and clarifying that operating funds for township comprehensive elderly care service centers and village-level mutual-aid happiness homes that have been in standardized operation for more than two years will be included in county-level fiscal budgets to ensure their sustainable operation. It has established a coordinated mechanism for elderly affairs work, established the Municipal Elderly Association, and comprehensively strengthened the construction of grassroots elderly associations. It has established a work exchange and consultation mechanism between the municipal court and the municipal civil affairs bureau, and revised and improved 23 policies and systems related to social assistance, elderly care services, and funeral management. It has improved institutional mechanisms such as list management, scheduling implementation, and time-limited feedback, continuously enhancing execution effectiveness through mechanism innovation. It has improved and perfected the paired care and family connection mechanism, promoting actions such as caring for orphans, assisting the disabled, and helping the impoverished with improved quality and efficiency. A number of advanced models of paired care have emerged, demonstrating and driving cadres at all levels to warm the hearts of people in difficulty with genuine care. It actively promotes the construction of village-level elderly care service facilities and stations, sets up public welfare positions for elderly services, and supports the development of rural mutual-aid elderly care. It has improved systems for supervision and management, assessment and evaluation, and accountability, standardizing the operation of civil affairs power and ensuring that all work is carried out in accordance with regulations and discipline. It strengthens supervision over the use of civil affairs funds, project construction, and policy implementation, establishes problem ledgers, and implements closed-loop management. It incorporates policy implementation, service quality, and public satisfaction into the work evaluation system, strengthens the application of results, and promotes work implementation.

Activating Development Momentum through Digital-Intelligent Empowerment

Focusing on digital government construction, the Dingxi Civil Affairs Bureau explores intelligent and scenario-based new applications, promotes inter-departmental information sharing, and builds a new system of efficient, convenient, and digitally empowered civil affairs information services. It fully leverages the coordinating role of the "Smart Civil Affairs" platform to achieve city-wide civil affairs data sharing and collaborative business operations. It optimizes and integrates various reports and verification processes, having streamlined 36 report forms and integrated 12 verification processes. Relying on the three-tier elderly care service information platform at the city, county, and township levels, it achieves closed-loop management of intelligent equipment warnings and rapid response to service needs, allowing smart services to protect the well-being of the elderly in their later years. It deepens "Internet Plus Civil Affairs Services," promoting high-frequency matters to be handled via mobile phones, online, and at nearby locations. It has reduced municipal-level administrative licensing items to 6 and eliminated 8 certification requirements, making it more convenient for the public to handle affairs. Relying on various system platforms and through big data analysis, it precisely identifies assistance recipients and elderly care service needs, pushes personalized services, and improves service precision. It builds a normalized supervision model of "online big data monitoring plus offline door-to-door verification," conducting real-time monitoring of assistance recipients such as those receiving minimum living allowances and extreme poverty support, carrying out quarterly verification and comparison, and rectifying prominent problems. Through the smart elderly care platform, it conducts real-time supervision of service quality and safety management of elderly care institutions and township comprehensive elderly care service centers, ensuring that hidden dangers are discovered and addressed early.

Forging a Strong Team through Capability Building

The Dingxi Civil Affairs Bureau closely focuses on the dual improvement of the capabilities of both the cadre team and the talent team. It adopts various methods such as backbone staff lecturing on stage and skills competitions to forge a high-quality, professional civil affairs cadre and talent team that is politically firm, professionally skilled, well-conducted, and first-class in service. It adheres to leading the construction of the civil affairs team through Party building, regularly carrying out political theory study and Party spirit education, and guiding civil affairs cadres to uphold their original aspirations and missions. It has led and organized 25,935 cadres to devote themselves to assistance work, pairing up to care for "three types of targets," handling 7,510 practical matters, and solving 6,350 problems. It has established a three-tier linkage training system, adopting "online plus offline" and "decentralized plus centralized" methods to carry out civil affairs business training, post skills practice, exchange seminars, and other activities, enhancing cadres' professional literacy and practical abilities. It has continuously held municipal-level elderly care worker vocational skills competitions, training a total of 6,251 elderly care workers.

Delivering Warm Services through Quality and Efficiency Improvement

The Dingxi Civil Affairs Bureau focuses on key work such as social assistance, social welfare, and social affairs, striving to solve the problem of imbalanced and inadequate service supply, making people's well-being more tangible, warmer, and more perceptible. Adhering to the orientation of making the public feel the benefits, with the goal of providing comprehensive, accurate, and solid support, it has established and improved the "policy list" and "happiness list" for assisting people in difficulty, forming a closed-loop assistance system. Focusing on the key groups of "the elderly and the young," it improves the welfare guarantee system. It precisely implements policies for senior age allowances, elderly care service subsidies for the economically disadvantaged, and nursing care subsidies. It regularly carries out screening work for migrant children and left-behind children, and fully guarantees the basic living expenses for orphans and children in fact without guardians. It solidly advances the "one-stop handling of disability assistance and poverty relief" initiative, comprehensively implements the two subsidy policies for persons with disabilities, deeply carries out the "Integrated Mental Health Action," and promotes pilot community rehabilitation services. It deepens the nationwide and province-wide handling of marriage registration and guides simple wedding ceremonies. It consolidates and expands the results of special actions in the funeral sector, launching 46 convenience measures during Qingming Festival. It promotes the special rectification of social organization irregularities, orderly carries out administrative division and place name management work, continuously improves service quality and efficiency, and effectively brings people-benefiting measures to the people's side.