Black Cat Complaint, a consumer rights platform, released its July enterprise complaint handling rankings, based on data from the platform. As of the end of July 2026, Black Cat had received over 37.48 million cumulative valid consumer complaints, with nearly 750,000 valid complaints recorded in July alone. To more accurately and promptly reflect how different companies handle consumer complaints, the rankings include both industry-specific categories and a "most-watched area" list focusing on recent hot consumer events, offering valuable guidance for consumers.
Key terms: Buying accounts on Trading Cat that cannot be used with no refunds. Zuhao Wang, Shanhuo Zuhao, Xubei, Trading Cat, and U Hao Zu were listed on the Black List for the game trading platform sector in July 2026. A consumer reported on the Black Cat platform that on July 28, they purchased a "Three Kingdoms Strategic Edition" OPPO game account from Trading Cat, but the account was never accessible. The user submitted a refund request, and the platform's customer service initially promised to handle it by 3:55 PM on July 29, but later changed the deadline, delaying it to July 31. The consumer found this unacceptable and demanded a refund according to the original timeline. In the past 30 days, Trading Cat has received over 600 complaints, with a response rate of only about 15%.
Black Cat Complaint's July industry rankings include:
Shared Services Black List: Smart Smile Union, Guangyu Kester Power Swap, Roadbit, Xiaodian Technology, Xiudian, Laidian, Xiaoliu Shared, Hello, Shenzhen Diandingda Technology, Nangua Xia. Red List: Monster Charging, Jubao Chong, SoChong, Jiedian, Pinecone Electric Bike, Beidian, Chengdu Chengke Zhishang, Yuekuai Flash Charge.
Shopping Platforms Black List: Taobao Mall, Xianyu, Tmall, 1688, Pai Ji Tang, Pinduoduo, JD Daojia, JD Mall, Top Sports, Alibaba Business Consultant. Red List: Qianshan Ji, Leyigou Technology Tianjin Co., Ltd., Huigoubang Mall, Shanchao Technology, Taishen Preferred, Zu Xiaoxin, Zhuoyu Mall, Jigouxiang Mall, Nanjing Hecheng Network, Hangzhou Zaidao.
Travel and Accommodation Black List: Shenzhen Airlines, West Air, Chengdu Airlines, Kunming Airlines, Okay Airways, Beibu Gulf Airlines, Fuzhou Airlines, Chang'an Airlines, Agoda, Shanghai Disney Resort. Red List: Qingdao Haiyunduan, Chengdu Ocean Business Travel, Ctrip Travel Services, Yiha Rent, Shenzhou Rent, Jinjiang Inn, Fengyun Travel, Ziru Travel Agency, Changxing Yixing.
Entertainment and Lifestyle Black List: WeChat, Quanmin K Ge, Fenwan Island, Fengjun Culture, Leke Fitness, QQ, Kuqi Entertainment, Yunshiting Aurora, Shanghai Luobida Information Technology, Yetimall. Red List: Xingcheng Huixuan, iQiyi, Lizhi Yunfu, Heyou Technology, Sichuan Xinghengyun Innovation Technology, Shenzhen Yunxun Tech, Beijing Jingtiankechuang, Beihai Daien Technology, Yinghan Fitness, Huanta Tech.
Education and Training Black List: Zhonggong Education, Duolingo, Jiangzhen, Dongao Online Accounting, Acaso Foreign Teacher Network, Jiangsu Baixiaoxuan Education, Huatu Education, Zhengsiqi Education, Nayun Culture, Guangzhou Kongge Shengshi Education Consulting Co., Ltd.. Red List: Lizhi Micro Course, Henan Zhongan Jianpei, Yuanfudao, Qiantang Education, Xianlizhixue, Ben Yuan Education, Xueer Si, Yuanbiancheng, Lihua Education, Suzhou Tongchong Information Technology.
Finally, Black Cat reminds consumers: It does not charge any fees for resolving disputes. Any claims of charging fees on behalf of the platform are fraudulent. Consumers should report such accounts and alert the police. After filing a complaint on Black Cat, the dispute will be handled by the company involved, not by Black Cat's customer service. Consumers should use official channels for dispute resolution and avoid third-party agents for refunds. If scammed, contact the police immediately. Official complaint channels include: the Black Cat website (https://tousu.sina.com.cn/), the Black Cat app (download from official app stores), and the Black Cat mini-program (WeChat, Baidu, Alipay, Douyin). Report any fake accounts to heimaotousu@vip.sina.com. To prevent data leaks and scams, ensure no personal information like names, addresses, or order numbers is visible in complaints. Only use official channels, do not trust private messages or comments offering alternative solutions, and avoid adding strangers via QQ or WeChat. Be wary of requests for upfront payments or special refund processes. Never share bank card details, passwords, ID numbers, or verification codes, and avoid clicking unknown links. Be cautious of calls from numbers starting with 00. Legitimate refunds will be processed through the original payment method; avoid refunds via QQ, Alipay, or other links, and do not pay "unfreezing fees" or "verification fees." Black Cat only accepts complaints about real consumer disputes to focus resources effectively.